Step 1 of 15

Hi! We want to make our communications easier to understand.

Can you help us by looking at two different examples? It will only take a few minutes.

Have you ever had a communication from us saying you are behind on your repayments?

Here's the first communication (Template-A). Please read it and imagine it's about your account

How to get back on top of your overdue repayments?

Hi Rachel,

 

It's been one month and 30 days since you missed your repayments.

 

If you don’t make your repayments, we may move your account to a debtcollection agency. We are currently reporting you behind with your paymentson your credit file. A Notice of Default will be sent in 10 days’ time, which will give us the right to register a default mark on yourcredit file. With this in mind, we would ask you to act now.

Missed repayment details

Loan ID

​

Repayment date

​

Amount due

1234567

​

27/08/2025

​

£151.27

Upcoming repayment details

Loan ID

​

Upcoming repaymentdate

​

Upcoming due

1234567

​

26/09/2025

​

£76.73

Make your repayments

 

If you’re able to make the repayments, you can pay now online.

Financial Difficulties?

 

If you are having trouble making your payments, we’ll be happy to talk toyou about options we can offer about your payments.

 

If you’d like to get some free, impartial advice, go to the independent, free-to-use service Moneyhelper or call them on 0800 138 7777.

 

Help with Debt: If you have a problem with owing money, Moneyhelper cangive you advice. They can tell you about different plans to manage yourdebt, how to put all your debts together, and other solutions to help you.

 

Online Tools: Moneyhelper has useful tools and calculators on the internet.They can help you figure out your money situation and make smart choices.

 

Whether you’ve been caught off guard by higher bills and payments,uncertain income, loss of a job, or finding yourself in a difficult situationthat may need an expert's view, Moneyhelper can help you find your wayforward and take the first step towards getting on top of things.

 

If you need any help from us, the best way is to use our 'Live Chat' Service here: https://www.lendingstream.co.uk/contactus-Info/. If you prefer, call us on 0203 808 4440#.We're here 9AM to 6PM Monday to Friday and 9Am to 1PM Saturday.

 

Regards,

Lending Stream Customer Service

After reading this communication, how clear are you on what it is about?

Is it clear what you should do next?

How easy was this communication to understand?

Now here's the second communication (Template-B). Please read it and imagine it's about your account too.

After reading this communication, how clear are you on what it is about?

Is it clear what you should do next?

How easy was this communication to understand?

Which communication was easier to understand?

If you owed money, which letter would you prefer to get?

If you got the first communication, would you still need the second one?

Which communication best helps you understand what the status of your account is and what to do

What would make these letters better? Tell us anything you think!

Submitting your feedback...